ÍøÆسԹÏ

ÍøÆØ³Ô¹Ï UK Bank plc. ('we' or 'us') collects, uses and shares information about you so that we can provide you with a bank account and related services. This App Privacy Notice explains how we collect, use and share your information when you use our app, including information about the device that the app is installed on your mobile phone or tablet. You can find full information in our main Privacy Notice.

You can contact our Data Protection Officer (DPO) by writing to Customer Service Centre, BX8 1HB, marking your letter for the attention of the DPO. You can exercise your rights by writing to the same address, marking your letter for the attention of Rights of Individuals Fulfilment (ROIF). Alternatively, you can contact us via our app where you can chat with us 24/7, via telephone banking, or in branch.

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards. This includes obligations to protect any information and applying appropriate measures for the use and transfer of information.

We’ll keep your information in line with our data retention policy. For example, we’ll normally keep your main banking information for a period of seven years from when our relationship with you ends. This allows us to comply with legal and regulatory requirements, or use it where we need to for our legitimate purposes such as managing your account and dealing with any disputes or concerns that may arise. We may need to keep your information for longer where we need the information to comply with regulatory or legal requirements, help detect or prevent fraud and financial crime, answer requests from regulators etc. If we don’t need to keep information for this length of time, we may destroy, delete or anonymise it sooner.

We may share your information with other ÍøÆØ³Ô¹Ï group companies and any sub-contractors, agents or service providers who work for us or other ÍøÆØ³Ô¹Ï group companies. This includes employees, sub-contractors, service providers, directors and officers. We do this so that we can provide you with the products or services that you ask for (such as bank accounts and payments), and as explained in our main Privacy Notice. This type of data sharing is not included in the next sections.

• Camera: Allows you to take a photo of a cheque and deposit it using the ÍøÆØ³Ô¹Ï UK Mobile Banking app. Also allows you to scan a QR code and use the app on up to 3 devices
• Contact details: Allows you to make transactions to your saved contacts
• Location (important): Allows us to detect your location and prevent fraud when you’re using the ÍøÆØ³Ô¹Ï UK Mobile Banking app
• Microphone: Allows you to send recorded voice messages when you’re chatting with us
• Phone numbers: Allows you to share the phone number that is registered with your ÍøÆØ³Ô¹Ï UK account
• Device information and internet access: Allows us to check if you have a working internet connection
• Messaging: Allows us to enable your phone’s vibration so that you’re notified when you receive any chat message from us
• Push messages: Allows us to inform you that you’ve received a chat message and send you transaction notifications from ÍøÆØ³Ô¹Ï UK
• Speech Recognition: Allows us to convert spoken language into text in mobile chat
• Biometrics (important): You can use your face or fingerprints to log on. We can't access your biometric information
• Calendar: You can add the appointment you've booked through the app to your calendar
• NFC: We can securely read the encrypted contactless chip in some identity documents you send us (such as passports, IDs and residence permits) to check the document is genuine and confirm your identity

• Photos: Allows us to access your photos so that we can help you make a transaction using QR code
• Biometric information: Allows you to use your biometric credentials, such as Face ID or Touch ID, to log on
• App tracking transparency: Allows you to grant us the permission to track your activities across other companies’ apps and websites (versions 14.0 and above)

• External storage device (for example memory card): Allows ÍøÆØ³Ô¹Ï UK to save files, such as statements, on your device's external storage so that you can view or send them
• Biometric information: Allows you to use your biometric credential, such as fingerprint recognition, to log on
• Application permission: Allows Google Play Store to keep a record from where you downloaded the ÍøÆØ³Ô¹Ï UK Mobile Banking app

• High sampling rate sensors: Allows us to check any unusual or suspicious activity on your device to prevent payment scams and fraudulent activities
• Application information: Allows us to collect information about applications installed on your device to check whether you might have risky applications on it. This helps us protect you and us from financial crime
• Read phone state: Allows us to know if you are on a call while using the app. This helps us to detect and prevent fraud
• Bluetooth connect: Allows us to detect the types and number of devices connected to your phone/tablet via Bluetooth because fraudsters can use it to monitor or control your device(s). This helps us to detect and prevent fraud

Our app uses some software provided by other organisations. These help keep our app working properly and safely. The following information sets out what each cookie is used for and who provides it.

• Transmit Security: Helps make sure your logon and authentication are more secure
• Tealium (tag manager): Allows us to manage cookies based on your preferences
• AppDynamics: Helps track app performance so that it can keep running smoothly
• TIS mobiFlow: Allows you to deposit cheques digitally
• LivePerson: Allows us to provide chat support and messaging services
• Apple Pay: Allows you to make payments using the Apple Pay mobile payments solution
• Google Pay: Allows you to make payments using the Google Pay mobile payments solution
• Brightcove: Allows us to play videos on our app and also helps track the performance of your device
• Creative Virtual: Allows us to ensure that you’re using the correct server for our virtual assistant to work properly
• Google (reCAPTCHA): Allows us to validate that the interaction with our app is being performed by a human rather than an automated system or 'bot', for security purposes
• AWS bot manager: Allows us to validate that the interaction with our app is being performed by a human rather than an automated system or 'bot', for security purposes
• BioCatch: Allows us to check unusual or suspicious activity on your device, such as malware, so that we can prevent payment scams and fraudulent activities
• ThreatMetrix: Allows us to protect you against fraud by identifying if there are any malware or risky software installed on your device
• Vasco DigiPass: Allows us to detect and prevent fraudulent activities on our app
• Qualtrics: Allows us to provide questionnaires to you or enable you to provide feedback using surveys
• Optimizely and (Lytics/Tealium EventStream): Allows us to deliver personalised content in various forms across our apps
• Lytics: Allows us to collect data about how you use this app, in order to create profiles based on your behaviour, and also to measure the performance of our digital advertising
• Tealium EventStream: Allows us to collect data to understand how you use our app and to personalise our app and other services
• Celebrus: Allows personalised content delivery across apps and identifies behaviours that may represent an increased risk of fraud and provide associated warnings
• Zimperium: Allows us to detect unusual or suspicious activity on your device, such as malicious applications and network attacks, so that we can prevent fraudulent activities
• Onfido: Allows us to analyse any photos or videos of you and your identity documents that you send us, to confirm your identity

• Apple Pay, Touch ID and Face ID are trademarks of Apple Inc.
• Google Pay and Google Play are trademarks of Google LLC. This webpage is not endorsed by or affiliated with Google in any way.
• Android is a trademark of Google LLP.